Language communication Public transportation Cultural impact Order culture
cultural differences
Consumption traps Dietary differences Personal space
Customization process
Consultation and requirement communication
1.Consultation stage Fill out and collect questionnaires to clarify core needs (number of travelers, personnel composition, travel time, preferences, budget, etc.) Timely reply, determine whether the demand is genuine, and schedule a time for in-depth communication
2.requirements communication Extend the core requirements and further clarify key information Understand the preliminary plan and approximate budget of the customer
Travel itinerary design
1. Preliminary scheme design Design a rough framework arrangement for the itinerary based on clear requirements, and extract highlights of the itinerary Communicate itinerary arrangements and approximate quotations with customers in simple and understandable forms such as graphics and text, continuously adjust based on customer feedback, and reach consensus
2. Detailed scheme presentation Create a detailed plan, including specific itinerary and arrangements for dining, transportation, and hotels Transparent quotation of sub items
3. Final plan confirmation Continuous communication to reach consensus on the details and pricing of the itinerary Generate the final version of the plan confirmed by both parties
Contract signing and reservation
1. Contract signing Sign a formal contract recognized by both parties, clarifying the rights and responsibilities of both parties
2. Deposit payment Pay a portion of the deposit as agreed
3. Resource reservation Pre book all necessary resources based on the final confirmed plan Timely feedback on booking status, if any changes are needed, both parties will further communicate and adjust
Preparation before departure
1. Pre departure notice and practical information gift package Remind and assist guests in making necessary pre departure preparations Provide practical pre departure manuals and digital gift packages
2. Confirmation before travel Confirm that the travel plan is proceeding normally at a certain time (about a week) before departure Confirm the resource reservation status again Provide further pre departure prompts based on the actual situation
3. Collect the final payment Collect the final payment according to the contract agreement
Implementation and guarantee during the process
1. High quality service Strict selection of supervisors and attentive service 24-hour dedicated butler to coordinate and handle unexpected situations
2. Guarantee Customized technicians conduct regular follow-up visits and promptly coordinate replacement if dissatisfied with the hotel or company leaders Exclusive complaint channel
End of trip and after-sales service
1. Evaluation and feedback Invite to fill out the feedback form and provide truthful feedback on your true feelings Provide solutions to problems
2. Establish long-term relationships Regularly send travel related content to China and stay in touch
7*24 Hours Service
Crafting Unforgettable Journeys, Just for Your Clients.
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Rodeny
Have an excellent after-sales service team to ensure that the first time to solve customer after-sales problems.
Dane
We have an excellent technical team, which can be designed according to customers requirements.
Lena
More than 10 precision production line, easy to realize large quantities of goods, to provide you with the best price.
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